Contact us
Email support@cybercarrom.com. To help us fix a problem quickly, please tell us:
- your phone model and its iOS or Android version,
- what you were doing and what happened instead,
- roughly when it happened (with your time zone), and your display name if it involved ranked play.
Cyber Carrom needs iOS 15 or later, or Android 8.0 or later.
Common questions
Quick Play does not find an opponent
Ranked Quick Play pairs you with another player who is searching at the same moment, so it can take a little time, and when few players are online there may be nobody to match. After about 30 seconds the game offers a computer opponent. Try again in a few minutes, or ask a friend to search at the same time. Make sure you have a working internet connection and the latest version of the app.
It says the ranked server is unavailable
Check your connection (some public Wi-Fi networks block game traffic; try mobile data). If it keeps happening on a good connection, email us the time it happened and we will look at the server.
How does league scoring work?
The league runs weekly, from Tuesday 00:00 to Monday 23:59 UTC. A win earns 30 league points, a draw 5, and a loss 0, so you never lose points. Quitting a match counts as a loss for you and a win for your opponent. Playing the same opponent over and over earns reduced points. If two players are level, whoever reached the total first ranks higher. Finishing in the Global top 3, or the top 100, when the week locks adds to your permanent career record.
My league points or avatar did not update
Points are recorded when a ranked match ends, and the table refreshes about every 30 seconds while the league screen is open. Close and reopen the league screen if it looks out of date. If a finished match never showed up, email us with the time and your display name.
I lost my progress after reinstalling or changing phones
Cyber Carrom has no accounts. Your coins, XP, strikers and settings are stored on your device only, so they do not move to a new phone or survive uninstalling. Your league record is kept online under an anonymous ID tied to the app install, so a new install starts fresh. We cannot restore either one.
How do I share a replay?
After a Hyper shot, open the replay and tap Share video. The video is made on your phone, then your phone's share sheet opens so you choose where it goes. Nothing is uploaded unless you send it.
How do I remove my data?
Analytics: open Data & Privacy in the app and tap Delete my analytics data. League record: email us your display name and roughly when you played, and we will remove or anonymise it. Everything else is stored only on your phone and disappears when you uninstall the app. See the Privacy Policy for details.
How do I report another player or a cheater?
Email us the display name, the time of the match and what happened. Ranked matches are decided by our server, not by players' phones, but we do want to hear about abuse and offensive display names.